ICQA Area Manager

Amazon; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global e-commerce company is looking for an ICQA Area Manager in Northampton to manage Inventory Control and Quality Assurance operations. Responsibilities include leading teams, ensuring safety compliance, coordinating inventory control, and driving process improvements. Candidates should hold a Bachelor's degree, possess strong analytical skills, and be proficient in MS Office, particularly Excel. This full-time role offers an opportunity to influence operations in a fast-paced environment.

Qualifications

• Bachelor's Degree from an accredited university or equivalent experience in operations management.
• Strong analytical abilities including proficient mathematical and data analysis skills.
• Knowledge of Lean and Six Sigma methodologies.

Responsibilities

• Lead and supervise a team in Inventory Control/Quality Assurance operations.
• Support safety programs to ensure a safe work environment.
• Coordinate inventory control maintenance and random counts.

Skills

Sales Experience

Management Experience

Process Improvement

Leadership Experience

Team Management

Education

Bachelor's Degree in Operations Management or equivalent

Tools

MS Office (especially Excel)

Job description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage fast-moving inventory, stow deliveries, pick products, package them, and ship them out. These centres are fast-paced, high-reward environments where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver reliably while keeping our teams focused on customer obsession.

Key Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfillment centre.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, assigning and directing work.
• Plan for and identify root causes of inventory deviation via cause and effect analysis.
• Support network-wide fulfillment & operations-focused quality initiatives.
• Review and analyse customer complaints and process defect data, then develop corresponding action plans to reduce future incidents.
• Drive process improvements and develop team members’ ability to keep pace with rapid growth while motivating others and reducing employee turnover.
• Appraise the performance of team members; develop rewarding and coaching initiatives.

Qualifications

• Bachelor's Degree from an accredited university or equivalent experience in operations management.
• Fluent user of the entire MS Office suite, especially Excel.
• Advanced proficiency in the local language.
• Strong analytical abilities including proficient mathematical and data analysis skills.
• Ability to swiftly pick up new software systems and data analysis tools.
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques.

Experience level: Manager

Key Skills

• Sales Experience
• Direct Sales
• Retail Experience
• Hospitality Experience
• Management Experience
• Process Improvement
• Outside Sales
• Team Management
• Kaizen
• Leadership Experience
• Public Speaking
• Supervising Experience

Employment Details

Employment Type: Full-Time

Experience: years

Vacancy: 1

Equal Opportunity Employment

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