Hybrid Travel Claims Advisor - Empathy & Impact

Charles Taylor InsureTech; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An insurance services provider in Christchurch is looking for a Customer Service Advisor for Travel Claims. The role involves assisting customers through the claims process, requiring strong communication skills and empathy. Ideal candidates should have prior customer service experience and be organized under pressure. The position offers a salary between £26,210 and £30,300 per annum, with hybrid working conditions.

Benefits

Wellbeing champions scheme

Career growth and development opportunities

Supportive work environment

Qualifications

• Previous call centre / customer service experience is required.
• Competency in using computers is a prerequisite.
• Ability to convey information simply and clearly.

Responsibilities

• Evaluate claims and verify insurance coverage via email and telephone.
• Resolve claims efficiently.
• Provide clear guidance to customers throughout the claims process.

Skills

Exceptional communication skills

Organisational skills

Ability to multi-task

Natural empathy

Strong numerical ability

Job description

An insurance services provider in Christchurch is looking for a Customer Service Advisor for Travel Claims. The role involves assisting customers through the claims process, requiring strong communication skills and empathy. Ideal candidates should have prior customer service experience and be organized under pressure. The position offers a salary between £26,210 and £30,300 per annum, with hybrid working conditions.