Hybrid Technical Support Analyst | ITIL & Desktop Pro

Onico Solutions; Greater London; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A technology solutions company in London is hiring a Technical Support Analyst. The successful candidate will ensure smooth computer operations for users, solving requests both directly and through tracking tools. Responsibilities include handling service requests, prioritizing incidents, and implementing software rollouts. The ideal applicant will have a strong background in customer service and IT support with at least 3 years of relevant experience, a Computer Science degree, and will be offered a salary between £57,000 and £69,000.

Qualifications

• Minimum 3 years of extensive working experience in Microsoft Active Directory and IP network administration.
• Proven experience in customer service, supporting multi-platform systems and related applications.
• Exceptional written and oral communication skills.
• Extensive application support experience with MS Office Suite, Google Apps.

Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Fulfill incoming service requests from end users via telephone, client self-service portal, and email.
• Perform hands-on fixes at the workstation level, including installing and upgrading software.

Skills

Achieves Results

Ability to Multi-task

Detail Oriented

Meets Deadlines and Commitments

Organizational Skills

Collaborates with Others

Communicates Effectively

Demonstrates Functional Expertise

Microsoft Office Applications

Web / Software Applications

Education

Post-secondary education in Computer Science or related field

Tools

Microsoft Active Directory

ITIL V3

Cloud backup software

Incident Management System

Enterprise software deployment tools

Performance monitoring tools

Desktop and server operating systems

Job description

A technology solutions company in London is hiring a Technical Support Analyst. The successful candidate will ensure smooth computer operations for users, solving requests both directly and through tracking tools. Responsibilities include handling service requests, prioritizing incidents, and implementing software rollouts. The ideal applicant will have a strong background in customer service and IT support with at least 3 years of relevant experience, a Computer Science degree, and will be offered a salary between £57,000 and £69,000.