Hybrid Resales & Staircasing Support Officer

4Recruitment Services; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Resales & Staircasing Support Officer for a housing association in Islington. This role is crucial within the Customer Experience team, acting as the first point of contact for customer enquiries via phone and email. The ideal candidate will possess strong customer service skills and data management experience, working in a fast-paced environment. Responsibilities include managing team mailboxes, ensuring accurate customer documentation, and supporting ongoing strategies for resales and staircasing. Hybrid working is permitted, with attendance on Wednesdays required.

Qualifications

• Experience in property sales and/or Shared Ownership preferred but not essential.
• Proven experience within a customer focused environment.
• Highly skilled in data management systems.
• Well organized individual with proven track record in accuracy.

Responsibilities

• First point of contact for all customer enquiries.
• Management of team mailboxes ensuring all emails are managed within SLA.
• Ensure positive relationships with internal and external colleagues.
• Assist team with document creation and updates on cases.

Skills

customer service

data management

communication skills

organizational skills

Excel

Word

Job description

A recruitment agency is seeking a Resales & Staircasing Support Officer for a housing association in Islington. This role is crucial within the Customer Experience team, acting as the first point of contact for customer enquiries via phone and email. The ideal candidate will possess strong customer service skills and data management experience, working in a fast-paced environment. Responsibilities include managing team mailboxes, ensuring accurate customer documentation, and supporting ongoing strategies for resales and staircasing. Hybrid working is permitted, with attendance on Wednesdays required.