Hybrid Repairs Delivery Coordinator: Resident-Focused

Service Care Solutions; Vange; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A property services company is seeking a Repairs Delivery Coordinator to manage repair-related complaints and ensure resolutions. The role involves active communication with residents and collaboration with internal teams. Ideal candidates will have experience in repairs or housing and demonstrate strong problem-solving abilities. This position offers 35 hours per week with a mix of office and remote work.

Qualifications

• Experience in a customer-facing role dealing with complaints.
• Ability to thrive in a fast-paced environment.
• Empathy and professionalism when dealing with residents.

Responsibilities

• Coordinate repair-related actions from complaints.
• Work with teams to progress cases to completion.
• Communicate with residents via phone and email.
• Review repair histories for improvement.
• Record case notes and updates accurately.

Skills

Experience in repairs

Problem-solving skills

Strong communication skills

Coordination skills

Job description

A property services company is seeking a Repairs Delivery Coordinator to manage repair-related complaints and ensure resolutions. The role involves active communication with residents and collaboration with internal teams. Ideal candidates will have experience in repairs or housing and demonstrate strong problem-solving abilities. This position offers 35 hours per week with a mix of office and remote work.