Hybrid Property Claims Specialist

Aviva; Scotland; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance company in Scotland is seeking a claims handler to support their Commercial Property Claims Team. This role involves guiding customers and brokers throughout the claims process, coordinating repairs, and ensuring efficient communication. Ideal candidates will possess strong customer service skills and the ability to work in a dynamic environment. The position offers a starting salary of £25,100, hybrid working options, and a range of generous benefits including a pension scheme and holiday allowances.

Benefits

Bonus opportunity up to 6% of salary

Generous pension scheme with up to 14% contribution

25 days holiday plus bank holidays

Employee discounts up to 40%

£1,200 free shares per year through share schemes

Supportive leave policies

Flexibility benefits including cycle to work

Paid volunteering days

Wellbeing support

Qualifications

• Excellent customer service experience is essential.
• Ability to multitask and prioritise responsibilities.
• Willingness to assist colleagues and embrace change.
• Commitment to delivering high-quality service.
• Strong IT skills with experience using digital tools.

Responsibilities

• Support customers and brokers throughout the claims process.
• Coordinate arrangements for property repairs and settlements.
• Build strong relationships with brokers and manage claims proactively.
• Utilise digital systems to streamline claims handling.

Skills

Customer service experience

Fast-Paced Environment

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Microsoft Outlook

Microsoft Word

Job description

A leading insurance company in Scotland is seeking a claims handler to support their Commercial Property Claims Team. This role involves guiding customers and brokers throughout the claims process, coordinating repairs, and ensuring efficient communication. Ideal candidates will possess strong customer service skills and the ability to work in a dynamic environment. The position offers a starting salary of £25,100, hybrid working options, and a range of generous benefits including a pension scheme and holiday allowances.