Hybrid Money Advice Quality Lead & Tech Supervisor

Citizens Advice BANES; Ilkeston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community advisory service is looking for a Technical Supervisor to enhance the quality of money advice in their CEDA project. You will mentor advisers, ensuring clients receive top-tier support while developing adviser skills through constructive feedback. The ideal candidate should have a minimum of 2 years of relevant experience and strong technical knowledge. This hybrid role offers flexibility and can be based in Buxton, Chesterfield, Ilkeston, or Matlock.

Qualifications

• At least 2 years of experience in a relevant field.
• Strong technical knowledge to support quality advice delivery.
• Ability to provide mentoring and guidance to advisers.

Responsibilities

• Mentor advisers to ensure high standards of client support.
• Provide feedback to enhance adviser skills.
• Support the delivery of quality money advice through the CEDA project.

Skills

Technical knowledge

Analytical skills

Digital proficiency

Job description

A community advisory service is looking for a Technical Supervisor to enhance the quality of money advice in their CEDA project. You will mentor advisers, ensuring clients receive top-tier support while developing adviser skills through constructive feedback. The ideal candidate should have a minimum of 2 years of relevant experience and strong technical knowledge. This hybrid role offers flexibility and can be based in Buxton, Chesterfield, Ilkeston, or Matlock.