Hybrid ITSM Delivery Manager – Freshservice & CMDB Lead

Deaf Unity; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology organization is seeking an ITSM Delivery Manager to oversee the Freshservice implementation across Manchester, Leeds, and London. You will manage project plans, lead virtual teams, and ensure deliverables meet quality expectations. Applicants should have strong Agile Project Management skills and experience in IT project delivery, with flexibility for in-person and remote collaboration.

Qualifications

• Strong Agile Project Management skills required.
• Experience in managing ITSM projects and IT projects.
• Ability to work effectively with virtual teams.

Responsibilities

• Oversee the Freshservice implementation across multiple cities.
• Manage project plans, ensuring adherence to quality expectations.
• Facilitate team collaboration, both in-person and remote.

Skills

Agile Project Management

Project Planning

Team Leadership

Job description

A leading technology organization is seeking an ITSM Delivery Manager to oversee the Freshservice implementation across Manchester, Leeds, and London. You will be responsible for managing project plans, leading virtual teams, and ensuring project deliverables align with quality expectations. Applicants should possess strong Agile Project Management skills and experience in delivering IT projects. This role allows for flexible arrangements and supports team collaboration both in-person and remote.