Hybrid IT Support Technician — Growth, Training & Benefits

Trusted Technology Partnership; St. Ives; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A specialist provider of IT support services is seeking an enthusiastic individual for an IT Support role in Ringwood, Hampshire, with hybrid working options. In this full-time position, you will assist customers by resolving their IT issues, requiring strong customer service skills and a knack for problem-solving. The company offers a supportive environment with ongoing training, a profit-sharing scheme, and various employee benefits including medical insurance and paid leave. Join a friendly team with opportunities for progression.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Private Medical Insurance

Free Parking

Progression opportunities

Qualifications

• Strong enthusiasm for IT and a willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Take calls from customers to resolve their IT issues.
• Be the first point of contact for customers.
• Use remote support tools to solve issues.

Skills

Customer service

IT troubleshooting

Problem-solving

Job description

A specialist provider of IT support services is seeking an enthusiastic individual for an IT Support role in Ringwood, Hampshire, with hybrid working options. In this full-time position, you will assist customers by resolving their IT issues, requiring strong customer service skills and a knack for problem-solving. The company offers a supportive environment with ongoing training, a profit-sharing scheme, and various employee benefits including medical insurance and paid leave. Join a friendly team with opportunities for progression.