Hybrid IT Support Engineer – 1st/2nd Line (Windows & M365)

Ashdown Group; Kingston upon Thames; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A thriving technology firm in Kingston upon Thames is seeking an IT Support Engineer to provide 1st and 2nd line support to internal users. This hybrid role involves troubleshooting and resolving IT issues in a Windows and M365 environment, with a salary range of £35,000 - £40,000 depending on experience. The ideal candidate should possess strong technical skills and previous service desk experience.

Qualifications

• Previous experience as a Service Desk Analyst or IT Support Engineer.
• Strong incident resolution and service request fulfilment skills.
• ITIL Foundation accreditation is a bonus.

Responsibilities

• Investigate, diagnose, troubleshoot and resolve issues for users.
• Provide 1st and 2nd line support across various systems.
• Complete ad hoc project work such as device builds and IT onboarding.

Skills

Windows 10 and 11

Microsoft Office applications

Mobile device management

VPN

Good documentation skills

Job description

A thriving technology firm in Kingston upon Thames is seeking an IT Support Engineer to provide 1st and 2nd line support to internal users. This hybrid role involves troubleshooting and resolving IT issues in a Windows and M365 environment, with a salary range of £35,000 - £40,000 depending on experience. The ideal candidate should possess strong technical skills and previous service desk experience.