Hybrid IT & Business Systems Support Pro

Nomad Digital; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology firm located in Newcastle upon Tyne is seeking an IT & Business Systems Support professional. This role involves providing IT services support, primarily through Office 365, NetSuite, and other systems. The ideal candidate will have a strong background in IT, various hardware, software troubleshooting skills, and ITIL certification. The position offers a hybrid work model, allowing for a beneficial blend of remote and on-site work.

Benefits

Health Care Cash Plan

Life Assurance

Contributory Pension Scheme

Free On Site Gym

25 Days of Annual Leave

Qualifications

• 12 months experience working in an IT / Desktop Support role.
• Experience with diverse workforce IT needs.
• Ability to multitask effectively ensuring timelines are met.

Responsibilities

• Support on Office 365, NetSuite, and other key systems.
• Assist in security ticket investigations.
• Produce reports and knowledge articles.

Skills

Microsoft Windows 10 & 11

PC hardware troubleshooting

Microsoft Office 365

Administrative skills for Microsoft Teams

Windows PowerShell

Understanding of IT security trends

Good interpersonal skills

Education

Graduate in Business and IT or relevant IT apprenticeship

ITIL Foundation

Understanding of ISO 27001 and GDPR

Tools

NetSuite

SharePoint Online

Apple iOS and Android devices

Linux

Job description

A global technology firm located in Newcastle upon Tyne is seeking an IT & Business Systems Support professional. This role involves providing IT services support, primarily through Office 365, NetSuite, and other systems. The ideal candidate will have a strong background in IT, various hardware, software troubleshooting skills, and ITIL certification. The position offers a hybrid work model, allowing for a beneficial blend of remote and on-site work.