Hybrid Insurance Customer Service Rep — Claims/Underwriting

IQUW Group; Swansea; Hybrid; USD 33,000 - 48,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic Claims or Underwriting Teams. This role offers the chance to deliver exceptional service to customers while working in a hybrid model that balances office collaboration and remote work. You will be instrumental in ensuring a seamless experience for clients by leveraging advanced technologies in a supportive environment. If you are self-motivated, detail-oriented, and eager to contribute to a culture of excellence, this opportunity could be the perfect fit for you.

Benefits

Competitive Benchmarked Salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

Professional qualifications and study support

Qualifications

• Strong communication skills and a passion for customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Handle enquiries from insurance brokers and direct clients.
• Respond to customer queries and provide accurate policy information.
• Maintain effective relationships with customers and brokers.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Job description

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic Claims or Underwriting Teams. This role offers the chance to deliver exceptional service to customers while working in a hybrid model that balances office collaboration and remote work. You will be instrumental in ensuring a seamless experience for clients by leveraging advanced technologies in a supportive environment. If you are self-motivated, detail-oriented, and eager to contribute to a culture of excellence, this opportunity could be the perfect fit for you.