Hybrid Inbound Customer Service Advisor

Agilisys; Maidstone; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A technology and service provider in Maidstone is seeking a Customer Service Advisor to deliver excellent telephony service to Kent residents. The role offers a starting salary of £24,000, with progression to £25,500, plus numerous employee benefits such as health insurance, annual leave, and training opportunities. This position requires a commitment to assisting customers while working within a hybrid model.

Benefits

25 days annual leave plus bank holidays

Health Insurance

Pension Scheme

Discounted gym memberships

Cycle to work Scheme

Life Assurance

Access to well-being services

Qualifications

• Ability to work with multiple systems effectively.
• Strong communication skills both written and verbal.
• Desirable to have knowledge of local authorities or large organisations.

Responsibilities

• To achieve individual objectives and team targets.
• To deliver high levels of Customer Service.
• To handle a wide range of enquiries including complaints.
• To maintain data protection and client confidentiality.

Skills

Great listener & empathetic

Professional approach

Reliable, motivated & organised

Problem solving

Computer literate

Job description

A technology and service provider in Maidstone is seeking a Customer Service Advisor to deliver excellent telephony service to Kent residents. The role offers a starting salary of £24,000, with progression to £25,500, plus numerous employee benefits such as health insurance, annual leave, and training opportunities. This position requires a commitment to assisting customers while working within a hybrid model.