Hybrid Debt Contact Optimization Lead

Thames Water Utilities Limited; United Kingdom; Hybrid; GBP 47,000 - 57,000; Full time

Job summary

A leading water service provider in the UK is seeking a Debt Contact Optimisation Manager to improve customer engagement and implement innovative contact strategies. The role focuses on enhancing non-dialler contact methods, supporting transition into new systems, and collaborating with various teams to ensure positive outcomes. Ideal candidates will possess strong data analysis skills, stakeholder management abilities, and experience in Agile delivery. This position offers a competitive salary ranging from £47,000 to £57,000 per annum, alongside excellent benefits and hybrid work arrangements.

Benefits

26 days holiday per year

Generous Pension Scheme

Cycle to Work scheme

Shopping discounts

Qualifications

• Ability to manipulate and interpret data to identify opportunities.
• Experience in continuous improvement and cross-functional delivery.
• Strong stakeholder management and customer-centred thinking.

Responsibilities

• Lead end-to-end delivery of approved contact optimisation initiatives.
• Develop business cases and solutions using customer feedback.
• Collaborate with stakeholders to shape effective solutions.

Skills

Stakeholder management

Data analysis

Agile delivery

Customer-centred thinking

Presentation skills

Tools

Excel

SAP ISU

SAP C4C

Job description

A leading water service provider in the UK is seeking a Debt Contact Optimisation Manager to improve customer engagement and implement innovative contact strategies. The role focuses on enhancing non-dialler contact methods, supporting transition into new systems, and collaborating with various teams to ensure positive outcomes. Ideal candidates will possess strong data analysis skills, stakeholder management abilities, and experience in Agile delivery. This position offers a competitive salary ranging from £47,000 to £57,000 per annum, alongside excellent benefits and hybrid work arrangements.