Hybrid Customer Success Manager – EMEA (Enterprise SaaS)

SIEMENS; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology leader is seeking an experienced Customer Success Manager to enhance customer satisfaction and drive business value using cloud solutions. This dynamic role involves engaging with enterprise SaaS clients, ensuring they realize the benefits of their software investments. The ideal candidate will have a strong background in managing key relationships in large organizations, possess exceptional communication skills, and demonstrate a passion for customer success. This position is hybrid and offers opportunities for travel within the UK.

Benefits

Competitive basic salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Proven experience in Customer Success Management for large enterprises.
• Ability to articulate how technology drives business value.
• Exceptional communication and presentation skills.
• Detail-oriented and highly organized.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Drive customer satisfaction and act as a trusted advisor.
• Ensure value outcomes and facilitate product adoption.
• Collaborate with sales for customer success planning.
• Identify upsell and cross-sell opportunities.
• Promote simplicity and leverage best practices.
• Lead collaboration across teams to improve services.

Skills

Customer Success Management

Strategic relationship management

Customer management for large enterprise accounts

SaaS experience

Communication skills

Analytical skills

Problem-solving

Multilingual

Job description

A global technology leader is seeking an experienced Customer Success Manager to enhance customer satisfaction and drive business value using cloud solutions. This dynamic role involves engaging with enterprise SaaS clients, ensuring they realize the benefits of their software investments. The ideal candidate will have a strong background in managing key relationships in large organizations, possess exceptional communication skills, and demonstrate a passion for customer success. This position is hybrid and offers opportunities for travel within the UK.