Hybrid Customer Solutions Specialist - Upsell & Service

Gi Group; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leader in hire and site solutions industry is seeking a Customer Solutions Coordinator to join their busy Site Solutions Team. In this hybrid role, you will be the first point of contact for customer enquiries, providing fast and professional service. You will need strong sales and customer service experience, along with excellent organizational skills. Benefits include 25 days annual leave, a workplace pension, and structured pay gradings linked to skill development.

Benefits

25 days annual leave plus bank holidays

Workplace pension scheme

Life assurance scheme

Discounted gym membership

Additional holiday purchase scheme

Qualifications

• Previous experience in sales or customer service, preferably in hire, construction, or service industries.
• Ability to build rapport quickly and effectively.
• Commercially aware, proactive, and sales-focused.
• Highly organized with excellent attention to detail.

Responsibilities

• Act as the first point of contact for all incoming calls and digital enquiries.
• Provide expert advice on products, services, and hire options.
• Process hires, off-hires, and amendments accurately.
• Identify upsell opportunities and enhance customer experience.
• Foster strong working relationships with site contacts.

Skills

Sales experience

Customer service skills

Interpersonal skills

Organizational skills

Adaptability

Familiarity with CRM systems

Tools

Customer Relationship Management Systems

Order Processing Systems

Job description

A leader in hire and site solutions industry is seeking a Customer Solutions Coordinator to join their busy Site Solutions Team. In this hybrid role, you will be the first point of contact for customer enquiries, providing fast and professional service. You will need strong sales and customer service experience, along with excellent organizational skills. Benefits include 25 days annual leave, a workplace pension, and structured pay gradings linked to skill development.