Hybrid Customer Service Coordinator – Growth & Impact

Tarmac Trading Limited; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Coordinator in Pontyclun. This role involves handling customer inquiries, ensuring excellent service, and collaborating within a team. Ideal candidates will have strong communication skills and experience in a similar role. The position offers hybrid working options and includes a bonus scheme, enhanced holiday entitlement, and development opportunities.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Experience in a similar role, engaging with stakeholders.
• Confidence in using IT systems including MS Word and Excel.
• Positive attitude and ability to work under pressure.

Responsibilities

• Handle customer enquiries via telephone, online, and email.
• Ensure excellent customer service experience at all times.
• Process data entry and manage order fulfillment.

Skills

Customer service skills

Attention to detail

Communication skills

IT systems confidence (MS Word, Excel)

Flexibility in teamwork

Tools

Salesforce CRM

Job description

A leading construction materials company is seeking a Customer Service Coordinator in Pontyclun. This role involves handling customer inquiries, ensuring excellent service, and collaborating within a team. Ideal candidates will have strong communication skills and experience in a similar role. The position offers hybrid working options and includes a bonus scheme, enhanced holiday entitlement, and development opportunities.