Hybrid Customer Service Agent – Training + Bonus

Encore Capital Group; Worthing; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Customer Service Agent to provide exceptional support to customers. Located in Worthing, this hybrid role involves handling inbound and outbound calls, ensuring positive outcomes for customers while meeting KPIs. Candidates should possess strong communication skills and the ability to navigate challenging conversations with empathy. Comprehensive training is provided, and opportunities for bonuses and career growth are available.

Benefits

Performance-related quarterly bonus

31 days holiday (pro rata)

Health & Wellbeing Initiatives

Training with dedicated support

Summer and Christmas Parties

Qualifications

• Comfortable handling inbound and outbound calls.
• Ability to achieve KPIs and quality standards.
• Strong focus on customer outcomes.

Responsibilities

• Provide exceptional customer service via telephone.
• Tailor repayment plans to manage debts.
• Engage customers and promote financial stability.

Skills

Excellent communication skills

Empathy

Active listening

Ability to manage difficult conversations

Job description

A leading financial services firm is seeking a Customer Service Agent to provide exceptional support to customers. Located in Worthing, this hybrid role involves handling inbound and outbound calls, ensuring positive outcomes for customers while meeting KPIs. Candidates should possess strong communication skills and the ability to navigate challenging conversations with empathy. Comprehensive training is provided, and opportunities for bonuses and career growth are available.