Hybrid Customer Service Advisor – Health Insurance

Richmond Villages; Salford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare service provider in Salford is seeking a Customer Service Advisor to be the first point of contact for customers. You will handle enquiries related to Bupa health insurance, ensuring customers understand their policies while adhering to guidelines. This full-time role offers a salary starting at £25,450 with opportunities for growth. Candidates should demonstrate strong organizational skills and an ability to work effectively in a dynamic environment. Comprehensive benefits, including annual leave and healthcare discounts, are provided.

Benefits

33 days annual leave

Bupa healthcare products allowance

Health assessment every two years

Discounts and cashback on products

Parental Leave support

Learning and development programs

Qualifications

• Comfortable in a busy office environment.
• Able to navigate multiple systems effectively.
• Experience handling customer queries effectively.

Responsibilities

• Answer calls to support customer enquiries.
• Explain what is covered by health insurance policies.
• Update records to support customer service.

Skills

Highly organised

Resilient

Attentive listener

Customer-focused

Relationship building

Adaptability

Process adherence

PC proficiency

Job description

A healthcare service provider in Salford is seeking a Customer Service Advisor to be the first point of contact for customers. You will handle enquiries related to Bupa health insurance, ensuring customers understand their policies while adhering to guidelines. This full-time role offers a salary starting at £25,450 with opportunities for growth. Candidates should demonstrate strong organizational skills and an ability to work effectively in a dynamic environment. Comprehensive benefits, including annual leave and healthcare discounts, are provided.