Hybrid Customer Service Advisor - Flexible Hours

Pinnacle Group; Liverpool; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading UK service provider is looking for a Customer Services Advisor to join their Homes Team in Liverpool. This full-time, hybrid role requires excellent communication skills, strong customer service experience, and a commitment to high service standards. Responsibilities include handling calls, assisting with customer queries, and ensuring repairs are appropriately diagnosed and managed. The position offers diverse benefits and a supportive workplace culture.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Sick Pay Schemes

Personal Development Plans

Company Car/Car Allowance

Electric Vehicle Scheme

Qualifications

• At least a year's experience within a customer-facing role.
• Ability to maintain effective working relationships.
• Able to communicate clearly both verbally and in writing.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Provide assistance to customer complaints and queries.
• Ensure accurate diagnosis of repairs and timely service.

Skills

Strong customer service skills

Effective communication skills

Exceptional telephone manner

Job description

A leading UK service provider is looking for a Customer Services Advisor to join their Homes Team in Liverpool. This full-time, hybrid role requires excellent communication skills, strong customer service experience, and a commitment to high service standards. Responsibilities include handling calls, assisting with customer queries, and ensuring repairs are appropriately diagnosed and managed. The position offers diverse benefits and a supportive workplace culture.