Hybrid Customer Service Advisor - Elevate Experience

Go2personnel Solutions; East Midlands; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A customer service firm in the East Midlands is seeking a Customer Service Advisor to investigate customer issues, collaborate with internal teams, and monitor customer satisfaction levels. The ideal candidate will possess strong communication skills and problem-solving abilities, and be proficient in relevant software applications. This role offers a competitive salary between £26,000 and £28,000, with 3 days in the office and 2 days from home once up to speed with systems.

Benefits

Bonus

Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.

Responsibilities

• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.
• Maintain open lines of communication with customers, keeping them informed.
• Document all customer interactions and generate regular reports on escalations.
• Monitor customer satisfaction levels and enhance overall customer experience.

Skills

Strong communication skills

Excellent problem-solving abilities

Team collaboration

Proficient in relevant software applications

Job description

A customer service firm in the East Midlands is seeking a Customer Service Advisor to investigate customer issues, collaborate with internal teams, and monitor customer satisfaction levels. The ideal candidate will possess strong communication skills and problem-solving abilities, and be proficient in relevant software applications. This role offers a competitive salary between £26,000 and £28,000, with 3 days in the office and 2 days from home once up to speed with systems.