Hybrid Customer Relations Administrator - Complaints & Data

First Central; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A market-leading insurance company in the UK seeks a Customer Relations Administrator for a 12-month fixed term contract. The role involves general administration duties, including logging and allocating work, liaising with customers, and ensuring compliance with complaint handling. Candidates should have administrative experience, with preference for those in the motor insurance industry. A flexible hybrid working model is offered, allowing work from home. This role is ideal for someone who thrives in a fast-paced environment and has excellent customer support skills.

Benefits

Flexible working

Supportive work environment

Access to employee benefits

Qualifications

• Experience of working in an administrative role is essential.
• Previous experience in the motor insurance industry is an advantage.
• Experience in a Customer Relations environment is preferred.

Responsibilities

• You'll log, triage, and allocate incoming work for the Customer Relations team.
• You'll ensure Supplier complaint handling is compliant with FCIM processes.
• You'll report on and monitor weekly reports for complaint handling.

Skills

Problem-solving

Clear communication

Analytical

Time Management

Good communication skills

Good time management and organisation skills

Good Microsoft Office skills

Job description

A market-leading insurance company in the UK seeks a Customer Relations Administrator for a 12-month fixed term contract. The role involves general administration duties, including logging and allocating work, liaising with customers, and ensuring compliance with complaint handling. Candidates should have administrative experience, with preference for those in the motor insurance industry. A flexible hybrid working model is offered, allowing work from home. This role is ideal for someone who thrives in a fast-paced environment and has excellent customer support skills.