Hybrid Customer Experience Specialist

We Manage Jobs(WMJobs); Tamworth; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A local council in Tamworth is seeking a Customer Experience Assistant to provide exceptional customer service experiences and resolve enquiries across various channels. This hybrid role requires effective communication and teamwork. Ideal candidates will have strong interpersonal skills and the ability to work independently while being part of a dynamic team. Comprehensive training is provided, and the position offers a supportive environment to contribute positively to the community. Competitive salary and excellent benefits are included.

Benefits

Flexible working

Non-contributory health scheme

Local Government pension scheme

Generous holiday entitlement

Discounted gym membership

Payment of professional fees

Qualifications

• Actively communicate with customers through various channels.
• Handle enquiries efficiently at first point of contact.
• Show empathy and professionalism when dealing with challenging situations.

Responsibilities

• Deliver exceptional customer experiences.
• Resolve a wide range of enquiries.
• Signpost customers to partner agencies when necessary.

Skills

Excellent communicator

Attention to detail

Team player

Computer skills

Written and verbal English

Customer service focus

Organized approach

Tools

Microsoft Office

Job description

A local council in Tamworth is seeking a Customer Experience Assistant to provide exceptional customer service experiences and resolve enquiries across various channels. This hybrid role requires effective communication and teamwork. Ideal candidates will have strong interpersonal skills and the ability to work independently while being part of a dynamic team. Comprehensive training is provided, and the position offers a supportive environment to contribute positively to the community. Competitive salary and excellent benefits are included.