Hybrid Customer Experience Advisor – Energy Solutions

NRL; Syston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company located in Syston is seeking a Customer Experience Advisor. This role involves being the first contact for customers and managing queries across multiple platforms. The ideal candidate should have strong communication and problem-solving skills along with adaptability in a fast-paced setting. The position offers a competitive salary and a hybrid working model, allowing for flexible working arrangements post-probation.

Benefits

Competitive salary

Career development opportunities

Hybrid working model

Qualifications

• Proven ability to communicate with customers via various channels.
• Experience in managing priorities and working in fast-paced environments.
• Demonstrated resilience when faced with challenges.

Responsibilities

• Communicate with customers via phone, email, and web chat.
• Take ownership of customer queries and resolve issues.
• Manage multiple tasks effectively while ensuring high service standards.

Skills

Strong communication skills

Problem-solving skills

Time management

Adaptability

Customer-focused mindset

Job description

A leading energy company located in Syston is seeking a Customer Experience Advisor. This role involves being the first contact for customers and managing queries across multiple platforms. The ideal candidate should have strong communication and problem-solving skills along with adaptability in a fast-paced setting. The position offers a competitive salary and a hybrid working model, allowing for flexible working arrangements post-probation.