Hybrid Customer Advisor for Developer Services

Yorkshire Water; Rothwell, Bradford; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A prominent water service provider in the UK is looking for a Customer Advisor to join their Developer Services Team. This role requires providing exceptional customer service and handling inquiries related to clean water services. The ideal candidate should have excellent call handling experience, strong communication skills, and the ability to manage escalated queries effectively. With a hybrid working model and opportunities for development, this position offers a great work-life balance and a supportive environment.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays

Life assurance cover of 4 times pensionable salary

Flexible working patterns

Gym membership discounts

Qualifications

• Excellent customer service skills and previous call handling experience.
• Ability to manage escalated customer queries effectively.
• Strong influencing skills to build effective working relationships.
• Competency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service to Developer Services customers.
• Handle customer calls regarding clean water services.
• Organize daily workload and update IT systems effectively.
• Collaborate with colleagues to ensure customer satisfaction.

Skills

Customer service skills

Call handling experience

Excellent communication

IT skills (Microsoft Office)

Influencing skills

Job description

A prominent water service provider in the UK is looking for a Customer Advisor to join their Developer Services Team. This role requires providing exceptional customer service and handling inquiries related to clean water services. The ideal candidate should have excellent call handling experience, strong communication skills, and the ability to manage escalated queries effectively. With a hybrid working model and opportunities for development, this position offers a great work-life balance and a supportive environment.