Hybrid Contact Center Team Manager

Cactus Search; Greater London; Hybrid; GBP 45,000; Full time

Job summary

A well-known brand in Central London is looking for an ambitious Team Manager to lead their contact centre team. The ideal candidate should have previous managerial experience, particularly in a call centre environment, and be focused on meeting business objectives and service goals. Responsibilities include managing team performance, ensuring quality customer service, and maintaining communication with upper management. This position offers a hybrid working model with a salary of £45k plus benefits.

Qualifications

• Experience in team leadership or managerial roles is essential.
• Understanding of reporting, operational, and analytic skills.
• Previous experience in a call centre environment is essential.

Responsibilities

• Lead a team to meet business objectives and service targets.
• Review and monitor work performance against agreed KPIs.
• Manage daily operations of a team of advisors.

Skills

Interpersonal skills

Coaching skills

Leadership skills

Problem-solving skills

Numeracy skills

Verbal communication skills

Written communication skills

Performance management skills

Client/customer management skills

Job description

A well-known brand in Central London is looking for an ambitious Team Manager to lead their contact centre team. The ideal candidate should have previous managerial experience, particularly in a call centre environment, and be focused on meeting business objectives and service goals. Responsibilities include managing team performance, ensuring quality customer service, and maintaining communication with upper management. This position offers a hybrid working model with a salary of £45k plus benefits.