Hybrid Complaints Coordinator: Customer Care & Process Improvement

Metropolitan Thames Valley Housing; Beeston; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A dedicated housing organization in Beeston is seeking a passionate Complaints Coordinator to join their team. This role involves investigating complaints and collaborating with various teams to ensure effective resolutions. The successful candidate will require strong customer dispute resolution skills and the ability to communicate effectively. In return, the organization offers a competitive salary, hybrid working options, and a comprehensive benefits package including 28 days annual leave and a matched pension up to 9%.

Benefits

Competitive salary banding

Comprehensive in-house training

Free on-site parking

37 days off per year

Enhanced pension contributions

Life assurance cover

Career progression opportunities

Qualifications

• Experience in resolving customer disputes is essential.
• Excellent communication skills across verbal and written platforms.
• Strong organizational skills and ability to adhere to deadlines.

Responsibilities

• Investigate and coordinate responses for complaints.
• Guide and influence improvements to customer journey.
• Collaborate with teams across the business to achieve resolutions.

Skills

Customer dispute resolution

Communication

Negotiation

Time management

Empathy

Job description

A dedicated housing organization in Beeston is seeking a passionate Complaints Coordinator to join their team. This role involves investigating complaints and collaborating with various teams to ensure effective resolutions. The successful candidate will require strong customer dispute resolution skills and the ability to communicate effectively. In return, the organization offers a competitive salary, hybrid working options, and a comprehensive benefits package including 28 days annual leave and a matched pension up to 9%.