Hybrid Complaints Compliance Lead (Housing Ombudsman)

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

A leading housing association is seeking a skilled Complaints Compliance Officer to ensure positive outcomes from Housing Ombudsman Service determinations. The role requires in-depth knowledge of social housing regulations and effective stakeholder engagement to manage and resolve complex legal cases. Candidates should possess strong organizational skills, excellent communication abilities, and a passion for service improvement. This permanent full-time position offers a competitive salary and hybrid working arrangements, along with excellent benefits such as a pension plan and generous annual leave.

Benefits

Excellent pension plan

28 days annual leave rising to 31

Employee Assistance Programme

Non-contributory life assurance

Volunteering paid days

Qualifications

• In-depth knowledge of social housing regulations and Housing Ombudsman Code.
• Proven experience managing complex legal and Ombudsman cases.
• Ability to prioritize workload and maintain attention to detail.

Responsibilities

• Ensure successful outcomes from Housing Ombudsman Service determinations.
• Coordinate responses and monitor progress with the Ombudsman.
• Advocate for fair outcomes and challenge orders where necessary.

Skills

Compliance Management

Risk Management

Excellent communication skills

Analytical mindset

Stakeholder management

Experience in complaints legislation

Tools

Microsoft Office (Excel)

Job description

A leading housing association is seeking a skilled Complaints Compliance Officer to ensure positive outcomes from Housing Ombudsman Service determinations. The role requires in-depth knowledge of social housing regulations and effective stakeholder engagement to manage and resolve complex legal cases. Candidates should possess strong organizational skills, excellent communication abilities, and a passion for service improvement. This permanent full-time position offers a competitive salary and hybrid working arrangements, along with excellent benefits such as a pension plan and generous annual leave.