Hybrid Client Service Trainer - Commercial Risk (Insurance)

Aon; Liverpool; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading global insurance broker is seeking an experienced Client Service Trainer for a hybrid role based in the UK. You will design and deliver training to enhance client service and operational processes for the Commercial Risk team. Ideal candidates will have training experience in regulated environments, excellent presentation skills, and a collaborative spirit to work across locations. Aon fosters an inclusive workplace where well-being and continuous learning are prioritized.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Qualifications

• Proven experience in designing and delivering training in a regulated environment.
• Experience working in insurance or other FCA-regulated environments.
• Confidence in engaging with cross-functional teams.

Responsibilities

• Design and deliver non-technical training on client risk.
• Champion the 70/20/10 learning model for continuous development.
• Partner with teams to identify capability gaps and develop training.

Skills

Business Trainer experience

Excellent presentation and facilitation skills

Strong understanding of client service

Ability to engage groups at all levels

Job description

A leading global insurance broker is seeking an experienced Client Service Trainer for a hybrid role based in the UK. You will design and deliver training to enhance client service and operational processes for the Commercial Risk team. Ideal candidates will have training experience in regulated environments, excellent presentation skills, and a collaborative spirit to work across locations. Aon fosters an inclusive workplace where well-being and continuous learning are prioritized.