Hybrid: Client Experience & Feedback Lead

Anthem Consulting; Bath; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading UK law firm is seeking a Client Feedback Coordinator to support partners in managing client relationships. This role involves developing a client feedback program, improving client onboarding processes, and working collaboratively across teams. The ideal candidate should have advanced Excel skills, strong communication abilities, and 1-2 years of experience in a business development role within a law firm. This position offers the opportunity for hybrid working within a supportive environment.

Qualifications

• 1-2 years in a business development or client role in a law firm.
• Ability to manage multiple priorities in a collaborative environment.
• Strong interpersonal skills for coaching and influencing partners.

Responsibilities

• Oversee the client feedback programme development and reporting.
• Support team leaders in improving client experience through feedback.
• Develop processes to enhance client onboarding and KPI reporting.
• Collaborate with HR on integrating client feedback into appraisals.

Skills

Advanced Excel

Strong communication skills

Organizational abilities

Ability to influence and coach

Tools

MS Office

Job description

A leading UK law firm is seeking a Client Feedback Coordinator to support partners in managing client relationships. This role involves developing a client feedback program, improving client onboarding processes, and working collaboratively across teams. The ideal candidate should have advanced Excel skills, strong communication abilities, and 1-2 years of experience in a business development role within a law firm. This position offers the opportunity for hybrid working within a supportive environment.