Hybrid Claims Specialist — Customer-First Settlements

QBE; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading international insurer is seeking a Claims Technician to deliver exceptional customer service. This role involves handling customer calls, negotiating settlements, and utilizing systems effectively. Candidates should have a passion for customer service and the ability to adapt to changing requirements. The position offers hybrid working and a compensation package that includes 30 days holiday, flexible working arrangements, and comprehensive medical insurance. Join a supportive team dedicated to making an impact.

Benefits

30 days holiday

Flexible working

Pension contributions

Private medical insurance

Family friendly policies

Short-term remote work abroad

Cycle-to-Work scheme

Qualifications

• Passion for excellent customer service.
• Able to follow detailed processes accurately.
• Capability to understand legal and regulatory matters.
• Willingness to embrace and help shape innovation.

Responsibilities

• Answer calls and correspondence from customers.
• Negotiate settlements with third parties.
• Enter data accurately on Excel and in-house systems.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail‑Oriented

Insurance Claims Processing

Problem Solving

Time Management

Tools

Microsoft Applications

Job description

A leading international insurer is seeking a Claims Technician to deliver exceptional customer service. This role involves handling customer calls, negotiating settlements, and utilizing systems effectively. Candidates should have a passion for customer service and the ability to adapt to changing requirements. The position offers hybrid working and a compensation package that includes 30 days holiday, flexible working arrangements, and comprehensive medical insurance. Join a supportive team dedicated to making an impact.