Hybrid Case & Admin Services Officer

Cafcass; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family services organization located in Plymouth is seeking a Business Services Officer to support case management within a local Family Court. The role includes monitoring case progression, providing administrative support, and interacting with service users. The ideal candidate should possess business administration qualifications or experience and be confident in using MS Office. Benefits include generous holidays and excellent pension contributions.

Benefits

28 days holidays (rising to 33)

18.1% employer pension contribution

Flexible working arrangements

Exclusive discounts across various sectors

Reimbursement of professional fees

Personal car leasing at competitive rates

Qualifications

• Experience in a similar role or willingness to work towards a relevant qualification.
• Clear confident communicator via email, phone, and in person.
• Able to prioritise work in a fast-moving environment.

Responsibilities

• Contribute to the effective management of cases and provide administrative support.
• Monitor case progression and manage case details in the system.
• Provide general administrative support, including greeting visitors.

Skills

MS Office applications

Communication

Teamwork

Prioritization

Education

Relevant qualification in business administration (e.g., NVQ2)

Job description

A family services organization located in Plymouth is seeking a Business Services Officer to support case management within a local Family Court. The role includes monitoring case progression, providing administrative support, and interacting with service users. The ideal candidate should possess business administration qualifications or experience and be confident in using MS Office. Benefits include generous holidays and excellent pension contributions.