Hybrid Banking Support Specialist

M&S Bank; Leicester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable banking institution in Leicester is seeking a dedicated customer service representative. This role offers an opportunity to develop a career in financial services through supportive training and progression. Responsibilities include being the first point of contact for customers, providing support, resolving queries, and enhancing the customer experience. The position features hybrid working, excellent benefits, and no prior contact center experience is necessary.

Benefits

25 days' holiday + bank holidays

Annual bonus scheme

M&S shopping discount (post-probation)

On-site gym and Starbucks

Flexible benefits including pension and retail discounts

One paid volunteering day per year

Qualifications

• No contact centre experience needed - full training provided.
• Must have a passion for helping people and solving problems.

Responsibilities

• Be the first point of contact for customers via phone.
• Provide support, resolve queries, and guide customers.
• Handle complaints with empathy and ownership.

Skills

Strong communication and listening skills

Passion for helping people

Confidence using digital tools

Resilience and willingness to learn

Job description

A reputable banking institution in Leicester is seeking a dedicated customer service representative. This role offers an opportunity to develop a career in financial services through supportive training and progression. Responsibilities include being the first point of contact for customers, providing support, resolving queries, and enhancing the customer experience. The position features hybrid working, excellent benefits, and no prior contact center experience is necessary.