Hybrid Banking Customer Service Advisor - Growth & Certs

Rubicon People; Wimborne Minster; Hybrid; GBP 27,000; Full time

Job summary

A financial services company in Wimborne Minster is looking for a Customer Service Advisor to handle customer enquiries and provide support in savings and mortgage operations. The ideal candidate will possess excellent customer service skills and administrative experience, with the opportunity to gain relevant qualifications like the Retail Banking Certificate or CeMAP. This position offers flexible, hybrid working arrangements and 27 days of annual holiday plus bank holidays.

Benefits

27 days annual holiday

Flexible/Hybrid working

Qualifications

• Experience within a customer-focused environment.
• Willingness to work towards Retail Banking Certificate or CeMAP.
• Knowledge of Money Laundering and Data Protection is desirable.

Responsibilities

• Handle customer enquiries via phone and face-to-face.
• Process savings and mortgage transactions.
• Support online services and technical queries.
• Escalate complaints and risks appropriately.

Skills

Excellent customer service skills

Admin experience

Strong PC skills

Excellent written and verbal communication

Education

Retail Banking Certificate

CeMAP

Job description

A financial services company in Wimborne Minster is looking for a Customer Service Advisor to handle customer enquiries and provide support in savings and mortgage operations. The ideal candidate will possess excellent customer service skills and administrative experience, with the opportunity to gain relevant qualifications like the Retail Banking Certificate or CeMAP. This position offers flexible, hybrid working arrangements and 27 days of annual holiday plus bank holidays.