Hybrid Banking Customer Care Specialist

HSBC; Motherwell; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Advisor in Motherwell. This full-time role involves delivering exceptional customer service, resolving queries, and participating in a 15-week training programme. Starting salary from £24,000 with regular pay increments, plus benefits such as free parking and hybrid working options. Ideal candidates will have strong communication and customer service skills but do not need prior banking experience. The commitment to diversity and inclusivity is also emphasized in the hiring process.

Benefits

Free parking

'Lunch on us' scheme

Subsidised on-site nursery

25 days' paid holiday

Employee discounts

Pension/healthcare schemes

Qualifications

• Effective communication skills to convey information clearly.
• Ability to listen actively and understand customer concerns.
• Digital fluency for effective use of technology.

Responsibilities

• Deliver exceptional customer service through various channels.
• Resolve customer queries in line with company policies.
• Participate in a comprehensive training programme.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

A leading global bank is seeking a Customer Service Advisor in Motherwell. This full-time role involves delivering exceptional customer service, resolving queries, and participating in a 15-week training programme. Starting salary from £24,000 with regular pay increments, plus benefits such as free parking and hybrid working options. Ideal candidates will have strong communication and customer service skills but do not need prior banking experience. The commitment to diversity and inclusivity is also emphasized in the hiring process.