Hybrid 1st Line IT Support – Oxford | Growth & Training

CBSbutler; Oxford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading UK accountancy firm is seeking a dedicated 1st Line Support specialist in Oxford. This permanent position offers a hybrid working model with flexibility around working hours. You will be the first point of contact for IT support, handling issues related to hardware, software, and applications. The company emphasizes professional development and provides excellent benefits including over 25 days holiday. We're looking for candidates with strong customer service skills and troubleshooting experience.

Benefits

25+ days holiday

Health cash plan

Cycle to work scheme

Wellbeing Day

EAP & MYNDUP mental health support

Pension sacrifice

Qualifications

• Solid 1st line/service desk experience.
• Strong troubleshooting skills.
• Enjoy delivering friendly, professional customer service.

Responsibilities

• Be the first point of contact for IT support.
• Handle hardware, software, and application issues.
• Manage ticket escalations and communicate with users.

Skills

Troubleshooting skills

Customer service

Basic networking

Active Directory

Tools

ITSM tool (e.g. Freshservice / ServiceNow / Jira)

Job description

A leading UK accountancy firm is seeking a dedicated 1st Line Support specialist in Oxford. This permanent position offers a hybrid working model with flexibility around working hours. You will be the first point of contact for IT support, handling issues related to hardware, software, and applications. The company emphasizes professional development and provides excellent benefits including over 25 days holiday. We're looking for candidates with strong customer service skills and troubleshooting experience.