Human Capital Digital Broking Leader

AON; City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A prominent global professional services firm is seeking a Human Capital Digital Broking Leader. This hybrid role involves leading the digital strategy for health broking, managing global operational performance, and driving transformation in the broking process. The ideal candidate has over 10 years of experience in broking and a strong background in digital transformation. Comprehensive benefits and a culture supporting inclusivity and continuous learning are offered.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Inclusive workplace culture

Qualifications

• 10-12+ years of broking experience across multiple insurance products.
• In-depth experience in broking, carrier management, and claims management.
• Experience leading change management initiatives, especially in global system rollouts.

Responsibilities

• Lead the Digital Broking function for Aon Human Capital globally.
• Set the digital strategy for health broking.
• Manage business operational performance and targets.

Skills

Digital transformation leadership

Project management

Stakeholder engagement

Interpersonal communication

Negotiation

Insurance product knowledge

Education

Bachelor's degree in Business, Analytics, Information Technology, or related field

Advanced degree preferred

Tools

Insurtech

Job description

Overview

Human Capital Digital Broking Leader

This is a hybrid role with the flexibility to work both virtually and from our London office. Part of our Human Capital structure and key to Aon’s 3x3 strategy!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• The successful candidate will lead the Digital Broking function for Aon Human Capital globally. In this role, the colleague will leverage the capabilities of the broader Aon Broking community and represent the portfolio of digital client solutions at Aon’s global, regional or country-specific Broking meetings
• Set the digital strategy for health broking in response to the evolving client and carrier needs as the global product owner for the digital global broking solution
• Lead the transformation of the global broking process for Health, leveraging and defining the new capabilities including data ingestion, global workflow and data integration, working closely with the regional broking teams, ABS Ops and Tech and global health teams
• Manage business operational performance and targets including oversight on commission yield and other alternative compensation agreements
• Identify improvements to existing insurance product offerings to better serve existing clients & convert leads to clients
• Identify unmet/underserved insurance needs of the small commercial segment to expand the addressable market

How this opportunity is different

The Global Digital Broking Leader is responsible for driving best-in-class broking strategy across Aon’s digital client solutions portfolio. This includes broking strategy development and execution, digital placement, carrier management and insurance product development.

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Skills and experience that will lead to success

• Bachelor's degree in Business, Analytics, Information Technology, or related field; advanced degree preferred.
• Proven experience in leading digital transformation initiatives within a health broking or human capital environment.
• 10-12+ years of broking experience across multiple insurance products
• Demonstrated project management skills from concept to execution, prioritizing high impact activities and keeping projects moving forward driven by deadlines and performance.
• In depth experience in broking, carrier management and claims management
• Proven experience in leading change management initiatives, particularly in the context of global system rollouts.
• Ability to drive stakeholder engagement, manage resistance, and ensure successful adoption across diverse regions and functions
• Experienced consulting with and presenting to clients on insurance programs
• Demonstrated strong verbal, written and interpersonal communication skills
• Strong negotiation skills
• Experience leading and building broking team that includes carrier management/insurance operations
• Technology/Insurtech experience preferred
• Strong attention to detail, with a lean-in and roll-up your sleeves attitude, and ability to multitask in a fast-paced work environment
• Highly organized, motivated, positive, and hard-working personality with the ability to quickly master challenging topics, think creatively, proactively problem solve, and get results.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.