HubSpot CRM & Logistics Operations Lead

Rightangled; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare innovation company based in Greater London is seeking a highly organised Customer Operations Manager. The role involves overseeing the CRM system, handling customer service inquiries, managing courier relationships, and implementing process improvements to enhance operational efficiency. Ideal candidates will have experience in customer service and a strong understanding of CRM systems like HubSpot, along with excellent organisational and communication skills. This position offers an opportunity to make a significant impact in a growing company.

Benefits

Annual discretionary performance bonus

Access to cutting-edge technology

Employee discounts on healthcare products

Opportunities for personal and professional development

Responsibilities

• Oversee the CRM system, ensuring accuracy and smooth operation.
• Troubleshoot and resolve CRM issues, escalating where necessary.
• Manage courier relationships for order tracking and delivery.
• Support process improvements to enhance customer experience.
• Provide general customer service support during busy periods.

Skills

Customer service experience

CRM systems knowledge

Organisational skills

Problem-solving skills

Communication skills

Detail-oriented mindset

Flexibility

Tools

HubSpot

Job description

A healthcare innovation company based in Greater London is seeking a highly organised Customer Operations Manager. The role involves overseeing the CRM system, handling customer service inquiries, managing courier relationships, and implementing process improvements to enhance operational efficiency. Ideal candidates will have experience in customer service and a strong understanding of CRM systems like HubSpot, along with excellent organisational and communication skills. This position offers an opportunity to make a significant impact in a growing company.