HR Transformation Managing Consultant - GBS Technology and AI

Capgemini; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global consulting firm seeks a Senior Consultant to transform HR and Global Business Services. Role includes designing future-ready models, delivering AI solutions, and applying data analytics to workforce planning. Strong experience in HR transformation and familiarity with tools like ServiceNow and Power BI are essential. The candidate should thrive in a collaborative culture focused on improving employee experience through technology and innovation.

Benefits

Flexible working arrangements

Mental Health support programs

Training and development opportunities

Qualifications

• Experience supporting HR transformation programs in GBS environments.
• Familiarity with enterprise platforms like ServiceNow HRSD and Power BI.
• Solid understanding of GBS Target Operating Models.
• Strong consulting skills in a team environment.
• Passion for digital innovation in HR.

Responsibilities

• Design future-ready HR and GBS Operating Models.
• Deliver AI and automation use cases in the employee lifecycle.
• Apply data analytics to workforce planning.
• Collaborate on change initiatives in HR.
• Deliver digital HR solutions for improved employee experience.

Skills

HR transformation

AI-enabled HR solutions

Consulting skills

Problem-solving

Communication

Collaborative teamwork

Tools

ServiceNow HRSD

Microsoft Power BI

Visio

Celonis

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Senior Consultant, you will play a key role in supporting the transformation of HR and Global Business Services (GBS) by:

• Contributing to the design and implementation of future‑ready HR and GBS Operating Models, including shared services, outsourcing, and Centres of Excellence (CoEs), with a focus on embedding AI and automation to improve efficiency and employee experience.
• Supporting the identification and delivery of AI and automation use cases across the employee lifecycle—working with platforms such as ServiceNow, Google Co Pilot, Microsoft Power Platform, and other intelligent tools to enhance service delivery.
• Applying data and analytics to workforce planning, organisational design, and performance measurement—using benchmarking and scenario modelling to inform recommendations.
• Collaborating with stakeholders across HR and GBS functions to support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts.
• Delivering digital HR solutions that improve employee experience, including self‑service, case management, and AI‑powered knowledge platforms.

You will also have the opportunity to grow your expertise and contribute to the team through:

• Knowledge Sharing - Supporting the development of thought leadership, internal、大 campaigns, and client deliverables related to AI and digital HR transformation.
• Capability Building - Participating in training, certifications, and mentoring to stay current with emerging technologies and trends in the HR and GBS space.
• Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

• Experience supporting HR transformation programmes, ideally within GBS environments, with exposure to digital and AI‑enabled HR solutions (e.g., Leena AI, Eightfold.ai, Textio).
• Familiarity with enterprise platforms such as ServiceNow HRSD, Microsoft Viva, Power BI, and misconjugate Power Automate, with the ability to contribute to شدند the design and delivery of scalable, employee‑centric solutions.
• Understanding of GBS Target Operating Models and HR processcomplaints optimisation, with experience using tools like Visio, Signavio, or Celonis.
• Strong consulting skills, including problem‑solving, communication, and the ability to work effectively in cross‑functional teams.
• A passion for improving employee experience through digital innovation, automation, and continuous improvement.

WHAT YOU'LL LOVE ABOUT WORKING HERE

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.
We are delighted to have received the “Glassdoor Best Places to work UK” accolade дан for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.

NEED TO KNOW

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.
We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employeeergic wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained “Mental Health Champions сни” across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we’re really serious about. In fact, we were even named as one of theSAP world's most ethical companies by the吊 Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.