Training & People Officer

Axcess Merchant Services; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider based in Leeds is seeking a Training & People Officer to join their dynamic team. This hybrid role involves delivering engaging training sessions and managing HR administration tasks. The successful candidate will work collaboratively to develop employee training materials and support onboarding processes, ensuring effective onboarding and compliance with regulations. The position offers flexible working, career progression, and a supportive environment where ideas are valued.

Benefits

Full training and mentorship

Friendly, collaborative environment

Hybrid working flexibility

22 days annual leave, increasing over time

Your birthday off

Workplace pension

Qualifications

• Experience in delivering training sessions independently, both face-to-face and virtually.
• Strong administrative skills and capacity to handle confidential information.
• Proficiency in Microsoft Office applications key for the role.

Responsibilities

• Deliver training sessions for new and existing employees.
• Manage onboarding and offboarding processes efficiently.
• Conduct DBS and reference checks for new hires.

Skills

Training session delivery

Administrative organization

Written and verbal communication

Attention to detail

Microsoft Office proficiency

Job description

Axcess Payment Services are a leading player in the financial services industry, specialising in tailored payment processing solutions for a diverse range of merchants across multiple sectors.

We focus on fostering long‑lasting relationships and go beyond being just a service provider. We take pride in working collaboratively with our merchants to streamline payment processes, enhance customer experiences, and help drive sustainable growth for their businesses.

With the payments landscape constantly evolving, we are committed to delivering secure, reliable, and scalable solutions that help businesses adapt with confidence.

What sets us apart is our people. We’re a collaborative and ambitious team, proud of the strong relationships we build with merchants and the positive impact we make on their business. At Axcess Payment Services, you’ll be part of a supportive environment where ideas are valued, growth is encouraged, and every team member has the opportunity to make a real impact on our success.

The Role

We are looking for a motivated and detail‑oriented Training & People Officer to join our Leeds office. This hybrid role combines in‑house training with HR administration, giving you the opportunity to deliver training programs under the guidance of the Training Manager and support HR processes for the HR Manager.

Key Responsibilities

Training & Development

• Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
• Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
• Collaborate with managers, subject‑matter experts, and external providers to deliver specialist sessions and gather feedback.
• Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
• Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.

HR Administration

• Conduct DBS and reference checks for new hires.
• Manage onboarding and offboarding processes, including inductions and HR system setup.
• Maintain accurate and confidential employee records in line with GDPR.
• Track staff absences, annual leave, and sickness records.
• Prepare HR documents, letters, and reports.
• Act as the first point of contact for HR platform queries.

About You

You enjoy working in a dynamic environment, confidently switching between delivering engaging training sessions and handling HR administration. You take a proactive approach to supporting colleagues and solving problems, are highly organised, detail‑oriented, and enjoy helping employees develop and succeed.

• Confidence to run training sessions independently (face‑to‑face and virtually) and support employee development.
• Strong administrative and organisational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Professional approach to handling confidential information.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask, prioritise, and manage deadlines.
• Willingness to learn and develop HR and training knowledge.

Nice to have

• Familiarity with HR software or databases.
• Basic understanding of payment processing or financial services.

• Full training and mentorship from HR and Training teams.
• Career progression opportunities in a growing, dynamic business.
• Friendly, collaborative working environment.
• Hybrid working flexibility (minimum of 3 days in the Leeds office).
• 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.
• Your birthday off.
• Workplace pension.

Job Title: Training & People Officer

Location: Leeds, LS16 6QY (Hybrid, minimum 3 days in office)

Job Type: Full-time, permanent (approx. 60/40 split between training and HR administration)