HR Services Assistant - 12m Fixed Term Contract

Freshfields; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading law firm in Manchester is seeking an HR Assistant on a 12-month fixed term contract. You will be the first point of contact for HR related queries, involved in onboarding and other key HR activities. The ideal candidate has customer service experience, enjoys teamwork, and is motivated to improve processes. Strong skills in MS Office and HR technologies are desirable.

Qualifications

• Proven customer service experience within a professional environment.
• Highly motivated with teamwork skills to achieve KPI targets.

Responsibilities

• Respond to telephone, email and online enquiries, ensuring high customer service.
• Manage enquiry processing from initial contact to closure.
• Provide transactional processing and administration for HR processes.
• Update and maintain accurate information on the HR System (Workday).
• Build and maintain effective relationships with HR team members.

Skills

Customer service experience

Teamwork

Process improvement suggestions

Education

Degree level education or equivalent

Tools

MS Office

Excel

HR Technology

Job description

This is a 12 month fixed term contract based in our Manchester office

Function Overview

HR creates value for the firm by attracting and developing the best talent, building a culture of high achievement and delivering excellent HR processes. Operating within a respected HR team, your role will be to provide advice and guidance on HR programmes, policies and practices, resolve queries and deliver first-class customer service to colleagues across our international office network

Role Summary

The HR Assistant operates as the ‘front line contact’ of the HR Services team in the Manchester office and will be responsible for key new joiner activity across the firm. This role will be the first point of contact for HR related queries including on-boarding, pre-employment checks, performance management, secondments, leavers, retirements, long service awards and renewal of fixed term contracts.

Key Responsibilities

• Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service.
• Providing transactional processing and administration for all main HR processes.
• Providing external correspondence to include, references mortgage/rental applications and business visa letter.
• Updating documents in response to new legislation or policy changes.
• Updating and maintaining accurate information on the firm’s HR System (Workday) and other filing systems.
• Building and maintaining effective relationships with the other members of the HR team.

About you

Essential requirements:

• You will have proven customer service experience within a professional or commercial environment
• You'll be highly motivated and embrace teamwork in order to achieve KPI targets and you will be confident sharing suggestions for continuous process improvement.

Desirable requirements

• Ideally previous HR experience
• Ideally educated to degree level and / or equivalent;
• High level of PC/database skills, including MS Office and Excel;
• Previous experience of using HR Technology;

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.