HR Operations Specialist - Mandarin - Penang

Teleperformance; Dunoon; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a detail-oriented People Operations Specialist to join their dynamic team. This role is crucial for maintaining the accuracy and efficiency of data administration and document management. You will manage employee-related data, utilize CRM systems for case handling, and ensure compliance with company policies. If you thrive in a collaborative environment and have a knack for problem-solving under pressure, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a significant impact on the People Operations team.

Qualifications

• 2+ years of experience in data administration and document management.
• Strong written and verbal communication skills in English.

Responsibilities

• Manage and maintain employee-related data with precision and confidentiality.
• Utilize CRM systems to handle cases effectively.
• Coordinate documentation processes ensuring compliance.

Skills

Written and verbal communication skills

Data administration

Document management

Problem-solving

Ability to work under pressure

Tools

ServiceNow

Job description

Overview

We are seeking a detail-oriented People Operations Specialist to join our dynamic team. In this role, you will be instrumental in maintaining the accuracy and efficiency of data administration and document management within the People Operations team.

Qualifications

Job Requirements:

• Strong written and verbal communication skills in English.
• Proficiency in additional languages is highly preferred (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese).
• 2+ years of experience in data administration and document management.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities:

• Manage and maintain employee-related data with precision and confidentiality.
• Utilize customer relationship management systems (e.g., ServiceNow) to handle cases effectively.
• Coordinate documentation processes, ensuring compliance with company policies and procedures.
• Collaborate with cross-functional teams to streamline data and document workflows.
• Provide exceptional support to the People Operations team and assist with HR-related tasks.
• Ability to anticipate issues and stay calm under pressure.
• Understanding of SLA and HR Shared Service is an advantage.