HR & Operations Administrator

Fortis Hayes; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing telecoms company based in London is seeking an HR & Operations Administrator to provide comprehensive HR support and oversee recruitment processes. The role demands an energetic and proactive individual with at least 2 years of HR experience, a solid understanding of employment law, and strong communication skills. Responsibilities include managing HR queries, preparing job offers, and ensuring all HR administration is accurate and timely. This is a permanent position, offering an opportunity to make a significant impact in a fast-growing environment.

Qualifications

• At least 2 years' previous experience in HR.
• Strong written and verbal communication skills, especially during difficult conversations.
• Ability to work under pressure.

Responsibilities

• Provide a professional first point of contact for employees' HR queries.
• Draft job specifications, recruitment adverts, and liaise with recruitment companies.
• Prepare job offer packs and employee contracts.

Skills

Understanding of employment law

Strong written and verbal communication skills

Ability to multitask and prioritise workload

Excellent IT skills, specifically Microsoft Excel, Outlook and Word

Job description

Job Title: HR & Operations Administrator

Location: London

Hours: Monday-Friday 9:30 AM - 6:00 PM

Contractual Status: Permanent

Job Description

Our client is an Ofcom registered telecoms company and is expanding fast.

This role is based in their London office.

We are searching for an HR & Operations Administrator. This role requires someone energetic, proactive, and assertive, with a positive attitude. The ideal candidate will have previous HR experience.

As the HR & Operations Administrator, you will be responsible for the following:

• Providing a professional first point of contact for employees' HR queries via email, phone and in person.
• Drafting job specifications, recruitment adverts, marketing, and liaising with recruitment companies to fill vacancies within the group.
• Preparing job offer packs, employee contracts and employee workstation setup for new starters.
• Responsible for the Employee Privileges scheme, including Birthday Leave and Holiday Advantage.
• Creating an induction session for new employees to explain company housekeeping.
• All areas of HR administration, including starters, leavers, transfers, changes to contracts of employment and instructions for payroll, keeping electronic files fully accurate and managing the filing of all signed documents.
• Arranging end of probation and performance reviews to be conducted in a timely manner and ensure this is filed appropriately and a copy is given to the employee.
• Managing the return of HR documents.
• Ownership of Bright HR, such as Bank Holidays, sickness, and other absences.
• Team Updates weekly emails.
• Writing up minutes of hearings and performing note-taker duties for disciplinary and other HR meetings.
• Creating joiners and leavers protocol, including end of probation and leavers feedback practice.
• Producing HR management reporting as necessary.
• Making travel arrangements for team members, such as trains, car rentals, hotel bookings, food in a cost-effective manner.
• Managing access cards, keeping up-to-date records.
• Running OOO and holiday protocols.
• Liaising with landlords and other tenants for common area maintenance.
• Providing operational support in organising onsite or offsite events.
• Completing various ad‑hoc projects and tasks as assigned.

Required Skills and Abilities

At least 2 years' previous experience in HR.

Understanding of employment law.

Strong written and verbal communication skills, especially during difficult conversations.

Ability to work under pressure.

Ability to multitask and prioritise workload.

Able to work independently and proactively in an efficient manner.

Uphold confidentiality and private matters.

Excellent IT skills, specifically Microsoft Excel, Outlook and Word.