HR Officer

Cardiff Metropolitan University; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading university in the UK seeks an HR Officer to provide first-line advice across the employee lifecycle. The role includes managing contractual variations and delivering excellent customer service. The ideal candidate will have a strong knowledge of HR practices and exceptional communication skills, contributing to a positive employee experience. This position offers excellent benefits including generous annual leave and pension contributions.

Benefits

25 days annual leave plus bank holidays

Membership of Local Government Pension Scheme

Family friendly policies

Access to sports and fitness facilities

Free family access to wellbeing support

Qualifications

• Proven track record of delivering high quality generalist HR support.
• Experience with people/HR systems.
• Ability to build collaborative relationships with stakeholders.

Responsibilities

• Providing advice and managing contractual variations.
• Responding to queries via the People Services inbox.
• Processing Right to Work and DBS renewals.

Skills

Knowledge of employment law

Excellent communication skills

Customer service focus

Digital fluency

Job description

Overview

This opportunity is only available to current employees and students at the University. Our mission in People Services is to help create an amazing place to work with flexibilities that enable people to thrive and live better and healthier lives through fulfilling work. We aim to do this by providing a great employee experience through a transformational People Services function, centralising and simplifying HR operations, seeing our colleagues as our internal customers, and co-creating impactful people initiatives for work now and in the emerging future.

The HR Officer role adds value by providing first line generalist advice across the employee lifecycle, acting as a key point of contact for all things people-related across the University. By providing the right balance of advice, guidance and support, you’ll help shape a positive and seamless employee experience.

Your Key Activities

• Providing advice and managing contractual variations and employment changes.
• Delivering excellent customer service by responding to a wide range of queries via our People Services inbox.
• Triaging queries and working with other teams within People Service to ensure timely and effective resolution.
• Process Right to Work and DBS renewals for existing employees in line with UK legislation.

What You’ll Bring

With core knowledge of people practice, employment law and people policies across a wide range of workplace scenarios, you’ll have a proven track record of delivering high quality generalist HR support. Your experience with people/HR systems will highlight your ability to drive improvement and proactively introduce new ideas that make a meaningful impact.

You’ll bring excellent communication skills and the ability to build collaborative, professional relationships with a wide range of stakeholders. Passionate about delivering outstanding customer service, you’ll consistently demonstrate ethical practice and situation decision-making. Your digital fluency will enable you to work efficiently, and thrive in a fast-paced team-oriented environment.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you\'ll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days, rising to 30 days after 1 year’s service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Sian Quick, Employee Services Manager on [e-mail], or feel free to contact Cerys Purdon, the recruitment point of contact for this vacancy on [e-mail].

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.