HR Hub Team Leader

Career Legal; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading international law firm in Birmingham is seeking an HR Hub Team Leader to manage the HR Operations team. The role involves overseeing HR operations, ensuring excellent service delivery, and producing reports to support management. The ideal candidate will have strong people management skills, be able to communicate effectively, and have experience in HR operations within a professional environment. This permanent position offers a great opportunity for those looking to grow their careers in HR.

Qualifications

• Exceptional people and stakeholder management skills.
• Ability to communicate to a high standard, both by phone and email.
• Strong work ethic and ability to meet tight deadlines.

Responsibilities

• Direct line management for 4 HR Operations Administrators.
• Collaboratively work with HR Operations Team Leaders.
• Produce weekly reports and ensure timely onboarding.

Skills

People management

Stakeholder management

Communication

Customer service

Job description

My client, a leading international law firm, with offices around the UK, are now seeking a HR Hub Team Leader to join the wider HR team, on a permanent basis.

This is a great opportunity for an individual looking to carve out a career within HR Operations. The role sits with the wider HR Hub supporting the firm with all general HR matters and processes. A great opportunity for someone looking for a broad and busy role!

The key duties will include:

• Direct line management for 4 HR Operations Administrators
• Working collaboratively with all HR Operations Team Leaders within the HR Services team
• Become the subject matter expert in the Onboarding & Admin hub and represent the team
• Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
• Delegating tasks to team members and supporting team members with prioritisation
• Managing the relationship with employment screening provider matrix security watchdog, ensuring we are working collaboratively
• Producing weekly reports to support the business and HR Management Team
• Ensuring all tasks are processed in a timely manner and a seamless onboarding experience for our employees
• Quality check data entry carried out by the team and providing team members with real time constructive feedback
• Enhancing current processes to ensure we deliver service excellence
• Upskilling and coaching team members to deliver a customer centric HR service

The HR Hub Team Leader will have exceptional people and stakeholder management skills, be able to communicate to a high standard, both by phone and on email and have an excellent work ethic. The ideal candidate will have either previous HR Operations experience within a financial services, professional service or law firm environment and be able to keep to tight deadlines and produce work to a high level.