HR Associate - Talent Onboarding

AWE; Reading; Hybrid; GBP 24,000; Full time

Job summary

A technology company is seeking an HR Associate to join their Talent Onboarding team in Reading. This entry-level position, on a 24-month fixed-term contract, involves providing efficient administrative HR services and delivering excellent customer service. The ideal candidate should have a good standard of education, customer service skills, and some knowledge of MS Office. Benefits include flexible working arrangements, generous annual leave, and professional development opportunities.

Benefits

270 hours of annual leave

Flexible working arrangements

Professional career development opportunities

Employee Assistance Programme

Life Assurance

Discounts on everyday spending

Special Leave Policy

Qualifications

• Good standard of general education, with proven literacy and numeracy.
• Customer service skills essential for the role.
• Experience of working in a service-oriented team delivering transactional/admin tasks.

Responsibilities

• Deliver high quality, timely and accurate onboarding services.
• Provide excellent customer service via telephone, email, and face-to-face.
• Maintain workload and case trackers for reporting service performance.
• Ensure HR documents are handled in compliance with data privacy.
• Ensure HR Information System updates are done timely.

Skills

Customer service skills

Attention to detail

Excellent telephone manner

Ability to work in a service-oriented team

Education

Good standard of general education

CIPD Level 3

Tools

MS Excel

MS Word

MS PowerPoint

Large ERP system

Job description

AWE are currently recruiting for a HR Associate to work in the HR function within the Talent Onboarding team.

Due to an increase in recruitment hiring across AWE, we require an additional 10 people to join our team. This is a 24 month fixed term contract.

This is an ideal entry level role for someone with a strong administration background with an interest in gaining experience within a HR role.

This role will be to provide efficient and accurate administrative HR services, working to agreed service levels and delivering excellent customer service.

Location

Reading

Salary

£23,360

Benefits

• 270 hours of annual leave (at least 25 days plus bank holidays), and every other Friday off work.
• Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time.
• Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training.
• Employee Assistance Programme and Occupational Health Services.
• A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution).
• Life Assurance.
• Discounts – access to savings on a wide range of everyday spending.
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family.
• A host of voluntary & core benefits to suit your health and wellbeing – more information available on our careers site.

Responsibilities

• Deliver high quality, timely and accurate onboarding services to all candidates joining AWE.
• Provide high quality customer service (via telephone, email and face to face) and resolution of queries, adopting a culture of customer and service excellence.
• Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
• Maintain workload and case trackers to enable the reporting of service performance and identification of improvements.
• Ensure local work instructions are followed to maintain process compliance (with regard to legal, regulatory and internal requirements) and quality.
• Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including supporting the archiving process.
• Ensure the HR Information System is accurately updated and transactions are processed in a timely fashion.

Qualifications

• Good standard of general education, with proven literacy and numeracy.
• Customer service skills.
• Excellent telephone manner.
• Attention to detail and accuracy.
• Working knowledge of MS Excel, Word, PowerPoint or a large ERP system.
• Experience of working in a service oriented team delivering transactional / administrative tasks.
• CIPD Level 3 would be desirable but by no means essential.

This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time.

All candidates must be willing and able to apply for and maintain the correct security clearance for this role.