HR Assistant

Harrods; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail brand in the City of London is seeking an HR Assistant to provide high-quality administrative support in HR operations. The role involves managing HR queries, delivering administrative tasks, and empowering colleagues with self-service options. Ideal candidates will have previous HR experience and strong organizational skills, along with a customer-centric mindset. This role offers a competitive benefits package including a company pension and in-store discounts.

Benefits

22 days' holiday

Flexible working

Birthday off

Up to 33% in-store discount

Qualifications

• Previous HR experience, ideally in a similar role.
• Proactive professional who thrives in fast-paced environments.
• Strong attention to detail, ensuring compliance with GDPR and other regulations.

Responsibilities

• Manage and resolve Tier 1 HR queries via email, phone, and systems.
• Deliver weekly and monthly administrative tasks including offboarding reports.
• Assign and monitor cases within Workday, ensuring timely resolutions.

Skills

HR experience

Multitasking skills

Organizational skills

Customer-centric mindset

Attention to detail

Job description

About the Role

Our HR Shared Services team is hiring an HR Assistant. The HR Assistant will provide high-quality administrative support, act as HR ambassadors to the business, resolve tier 1 queries, and seamlessly manage a variety of HR tasks and projects. As a HR Assistant, you will be at the forefront of HR operations, acting as the first point of contact for the business. Your role will include empowering colleagues to use self‑service options, ensuring quick and effective resolution of queries, and delivering exceptional administrative support across a range of HR activities.

Responsibilities

• Manage and resolve Tier 1 HR queries via email, phone, and case management systems.
• Deliver weekly and monthly administrative tasks, including benefits schemes, offboarding reports, and maternity leave communications.
• Assign, monitor, and respond to cases within Workday, ensuring timely and accurate resolutions.
• Oversee People Support inbox for external queries, including reference requests and managing offboarding documentation.
• Support cyclical HR processes and ad‑hoc project work as assigned by the HR Services Team Lead.
• Empower colleagues to use self‑service options and ensure quick resolution of queries.

Qualifications

• Previous HR experience, ideally in a similar role.
• Proactive professional who thrives in fast‑paced environments.
• Excellent multitasking skills and a strong commitment to delivering exceptional service to stakeholders.
• Strong organizational skills and the ability to follow processes.
• Broad knowledge of employee lifecycle processes, HR policies, and employment law.
• Customer‑centric mindset, recognising the importance of enabling and supporting stakeholders effectively.
• Strong attention to detail, ensuring compliance with GDPR and other regulations.
• Ability to work efficiently under pressure, handling high volumes of cases and queries seamlessly.
• Ability to follow structured processes and manage administrative tasks accurately.

About Harrods

Harrods is one of the world’s leading luxury department stores and we are becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Benefits

Excellent benefits package, including a company pension, flexible working, 22 days’ holiday, birthday off, up to 33 % in‑store discount (including across our food hall and restaurants), and a season ticket loan.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.