HR and Staffing Manager

Sodexo; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality service provider in the United Kingdom is seeking an experienced HR and Staffing Manager. This role involves managing the staffing lifecycle, ensuring compliance, and overseeing a casual workforce in an event-driven environment. The ideal candidate will have proven HR experience, strong administrative skills, and the ability to build effective relationships across teams. This position offers a competitive salary and excellent benefits, including career development opportunities and mental health support.

Benefits

Unlimited mental health support access

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan membership

Opportunities for career growth

Flexible work environment

Qualifications

• Proven experience in HR, staffing, or workforce management.
• Experience managing high-volume workforces in hospitality.
• Strong administrative skills with excellent attention to detail.

Responsibilities

• Oversee staffing lifecycle and ensure appropriate staffing at events.
• Manage compliance, training, payroll, and HR activities.
• Support Heads of Department with workforce planning.

Skills

HR management

Staffing operations

Training delivery

Relationship building

Payroll administration

Education

Graduate caliber or equivalent experience

CIPD and/or IOSH qualifications (desirable)

Job description

Overview

Job Description HR and Staffing Manager - Fixed Term Contract ending May 2027. Newcastle United Football Club, St James' Park, Newcastle upon Tyne, NE1 4ST. circa £35,000pa + excellent benefits. 40hrs pw. 5/7 Evening and weekend work required - required to work all NUFC home games and events. Free onsite parking.

At Sodexo Live!, we create exceptional experiences at some of the UK’s most iconic venues. We are proud to deliver world-class hospitality at Newcastle United Football Club, St James’ Park, and we’re now looking for an experienced and proactive HR and Staffing Manager to lead our people operations across both Hospitality and Stadium Catering. This is a high-impact, hands-on role, managing a large casual workforce in a fast-paced, event-driven environment. If you thrive on operational challenge, love building and supporting teams, and are passionate about service excellence, this could be the role for you.

Responsibilities

• As HR and Staffing Manager, you’ll be responsible for the full end-to-end people and staffing lifecycle, supporting senior managers and operational teams to ensure we have the right people, in the right place, at the right time — for every matchday and event.
• You’ll oversee staffing levels, compliance, training, payroll and HR activity across a 52,350-seat stadium, managing up to 2,000 casual workers and 90 contracted employees.
• This is a highly visible role, working closely with site leadership, the wider Sodexo Live! team, and our client.
• Lead recruitment, onboarding and induction for all casual and contracted staff
• Plan and manage staffing numbers in line with operational demand and budgets
• Design and deliver training and induction programmes for casual teams and new starters
• Support Heads of Department with workforce planning and skills development
• Oversee weekly payroll, rate changes and matchday recharges
• Ensure full compliance with Right to Work, safeguarding, training and company policies
• Maintain accurate personnel files, training records and labour systems
• Manage sickness, holidays, probation reviews and contractual changes
• Reduce agency reliance through effective recruitment and retention strategies
• Support matchday operations including staff check-in, incident management and escalations
• Monitor labour costs, forecast demand and report against budget
• Liaise with Sodexo Live! teams nationally to share best practice and implement change
• Provide HR guidance and support to HODs and site leadership
• Proactively plan staffing for fixtures and events 4–6 weeks in advance
• Support recruitment events, seasonal campaigns and pre-season training programmes
• For a full list of responsibilities please view the attached job description

Qualifications

• Proven experience in HR, staffing, people operations or workforce management
• Experience managing large, high-volume workforces, ideally in stadiums, hospitality or contract catering
• Strong administrative skills with excellent attention to detail
• Experience of payroll processes and compliance requirements
• Confident delivering training and group inductions
• Ability to build strong relationships with senior stakeholders and operational teams
• Graduate calibre or equivalent professional experience
• CIPD and/or IOSH qualifications (or working towards) desirable

What we offer

• Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
• In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering mental health and wellbeing support
• Employee Assistance Programme including legal and financial advice, support with work related issues or personal issues
• Access to a free health and wellbeing app with 24hr virtual GP and other services
• The Sodexo Discounts Scheme (24/7) and/or prepayment cashback card
• Money Insights and financial benefits via Salary Finance
• Save for your future by becoming a member of the Sodexo Retirement Plan
• Death-in-Service benefit
• Opportunities for career growth and development
• Cycle to Work Scheme
• Volunteering Opportunities
• Flexible and dynamic work environment

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve Quality of Life, we operate in 55 countries, serving over 100 million consumers each day. We are committed to being an inclusive employer and a forces friendly employer. We welcome applications from people with diverse experiences, backgrounds, and identities. We encourage our employees to get involved with Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations. The rewards and benefits guide is attached.

Keywords

Sodexo, Sodexo Jobs, Sodexo Jobs near me, disability confident, family friendly, inclusive, forces friendly, HR Manager Hospitality, Staffing Manager, Workforce Management, Event Staffing, Stadium Operations, Hospitality Recruitment, People Operations, High-Volume Recruitment, Labour Planning. Payroll & Compliance