HR Advisor

Sabio Group; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading customer experience solutions provider in London seeks an HR Advisor to deliver first-line HR support. The role includes HR administration, people operations, and employee relations assistance. Candidates should have a degree in HR or related fields and prior experience in HR administration. The company offers a collaborative environment with various benefits including a pension scheme and remote work options.

Benefits

Pension Scheme

Remote/Flexible work

Life insurance

Private health and dental care

Cycle to work

28 days paid holiday per year

LinkedIn Learning

Qualifications

• Previous experience in an HR administration or coordinator role.
• Strong organisational skills and attention to detail required.
• Ability to manage multiple tasks and deadlines effectively.

Responsibilities

• Act as the first point of contact for employee and manager queries.
• Manage core HR administration including contracts and onboarding.
• Provide support for employee relations issues and case management.

Skills

Organisational skills

Attention to detail

Strong communication skills

Knowledge of UK employment law

Education

Degree level in HR, Business or related field

Tools

HRIS platforms (e.g., Cascade, Workday)

Payroll systems

Microsoft Office 365 Suite

Job description

HR Advisor

Department: People

Employment Type: Full Time

Location: London

Reporting To: Head of People UK & APAC

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We\'re seeking creative, resourceful people to join our fast-growing organisation, where you\'ll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic HR Advisor.

The HR Advisor provides first-line HR support to employees and managers within the UK Strategic Business Unit, ensuring consistent, efficient, and people-focused delivery of HR services. Operating as the first point of contact within the HR team, the role balances administrative accuracy, people operations, and employee relations case support. This position is pivotal in embedding a positive employee experience, ensuring compliance, and supporting the development of a high-performance culture.

Key Responsibilities

HR Administration & Operations

• Act as the first point of contact for employee and manager queries, ensuring timely and accurate responses.
• Manage core HR administration including contracts, onboarding, leavers, and changes to terms and conditions.
• Maintain HRIS and employee records, ensuring data accuracy, confidentiality, and compliance with GDPR.
• Support payroll processes by preparing and validating monthly data.
• Produce standard HR letters, reports, and documentation as required.
• Manage people inbox to ensure SLA’s are adhered to.

People Operations

• Assist with policy implementation, ensuring consistent application across the UK SBU.
• Coordinate and administer employee lifecycle processes, including probation reviews, exit interviews, and reference requests.
• Provide basic HR metrics and insights (e.g., turnover, absence, headcount) to support people reporting.
• Support employee engagement initiatives, surveys, and follow-up actions.

Employee Relations Support

• Work closely with People Partners and the Head of People Operations to support case management for employee relations issues (e.g., absence, performance, disciplinary, grievance).
• Draft documentation for employee relations processes under guidance of more senior HR colleagues.
• Maintain case notes and ensure accurate record-keeping for compliance.
• Escalate complex or high-risk matters appropriately.

Skills Knowledge and Expertise

Essential:

• Previous experience in an HR administration or coordinator role.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication skills, with confidence in dealing with employees at all levels.
• Working knowledge of UK employment law and HR best practices.
• Proficiency with HRIS systems and Microsoft Office.

Desirable:

• CIPD Level 3 (or working towards).
• Experience supporting or observing employee relations processes.
• Exposure to performance management or engagement initiatives.

Technologies

• HRIS platforms (e.g., Cascade, Workday, SuccessFactors, or similar).
• Payroll systems (experience supporting monthly payroll processes).
• Microsoft Office 365 Suite (Excel, Outlook, Word, PowerPoint).
• Collaboration tools such as MS Teams, SharePoint.
• Familiarity with ticketing or case management systems (e.g., ServiceNow, Zendesk, MS Planner) is an advantage.

Qualifications

• Educated to degree level (HR, Business, or related field preferred) or equivalent professional experience.

Certifications (Preferred / Advantageous)

• CIPD Level 3 Certificate in People Practice (or working towards).
• CIPD Level 5 Diploma in People Management (desirable for future progression).
• Training in employment law basics or HR compliance.
• Data protection/GDPR awareness training or certification.
• Health & Safety awareness (e.g., IOSH Working Safely) desirable.

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (this includes three Sabio days)
• LinkedIn Learning
• Plus many more! (Benefits depend on base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.