HR Administrator

Müller UK & Ireland; Telford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in HR services is seeking a proactive HR Administrator to provide 1st Line Support. This hybrid role in Telford requires strong administrative skills and prior customer service experience. The successful candidate will respond to HR queries, manage HTR activities, and ensure compliance with HR data. Experience with HR systems is beneficial. If you're detail-oriented and driven, apply to join this impactful team.

Qualifications

• Previous customer service experience.
• Good understanding of HR and GDPR legislation would be beneficial.
• Tenacious and driven, comfortable in a fast-paced environment.

Responsibilities

• Respond to 1st Line HR queries in line with internal SLAs and KPIs.
• Triage and allocate incoming HTR activity to relevant team members.
• Prepare and distribute reports as required.
• Ensure governance and compliance of HR data using various HR systems.
• Collaborate with wider HTR teams to support overall team deliverables.

Skills

Fluent in English

Proficient in MS Office

Strong attention to detail

Organised and adaptable

Understanding of HR and payroll processes

Experience in project coordination

Education

Technical college degree

Tools

SuccessFactors

Resourcelink

4Me

Job description

Join Our Team as a HR Administrator (1st Line Support)

Location: Telford - hybrid working model (3 days per week on site).

Department: Group Shared Services

Are you passionate about delivering high-quality HR support and making a real impact on employee experience? We’re looking for a proactive and detail-oriented HR Administrator to join our Hire to Retire (HTR) team, providing 1st Line Support across the employee lifecycle; the position would be ideal for someone with a strong administrative background.

Main Responsibilities

• Respond to 1st Line HR queries in line with internal SLAs and KPIs, using appropriate communication methods.
• Triage and allocate incoming HTR activity to relevant team members.
• Prepare and distribute reports as required.
• Ensure governance and compliance of HR data using various HR systems and tools.
• Collaborate with wider HTR teams to support overall team deliverables and reprioritise workload as needed.
• Provide administrative support and guidance to colleagues on key HR projects and activities.
• Promote continuous improvement by owning elements of the HTR project plan and strategy.

Key Requirements

Education & Experience:

• Technical college degree.
• Previous customer service experience.
• Good understanding of HR and GDPR legislation would be beneficial.
• Experience with HR systems such as SuccessFactors, Resourcelink, and 4Me (or similar).

Skills & Abilities

• Fluent in English.
• Proficient in MS Office (Excel, Word, Forms, PowerPoint).
• Strong attention to detail and accuracy.
• Organised, adaptable, and inquisitive.
• Tenacious and driven, comfortable in a fast-paced environment.
• Understanding of HR and payroll processes.
• Experience in project coordination and electronic document management.

The Process

If you have the skills and experience in the above areas and would like to be considered for the HR Administrator role, please apply at www.mullercareers.co.uk.